System Administrators

Overview

The Applications Support team is now accepting applications for SIX Unix Application Support Technicians at the Entry Level (Junior) and Intermediate experience levels. You will be working on application deployment, troubleshooting, testing, and customer problem response in the mobile messaging space. You should be:

  • A meticulous trouble-shooter that can create immediate workarounds under pressure
  • A proactive self-starter willing to take ownership, advocate on behalf of the customer and think outside of the box
  • A proficient user of UNIX shell commands
  • Capable of walking a frantic customer support representative through a problem solution in times of crisis
  • Entrepreneurial and willing to contribute to team success.

These positions will be based out of our Bedford, NS location but may require international travel.

This is a great opportunity for entry-level candidates considering a serious career in Unix Systems Administration and Management to gain career experience. These roles do not involve direct end-user customer support (we’re not a call center.)

Requirements

  • Bachelor of Computer Science or Community College IT Graduate
  • UNIX operating system administration experience (Solaris, Linux)
  • Familiarity with Internet Protocols and underlying infrastructure (TCP/IP, DNS)
  • Fluency in at least one shell scripting and one programming language
  • Excellent written and oral communication skills
  • Ability to work in a team environment and demonstrate dedication to customer
  • No restrictions on ability to travel internationally
  • BONUS: Web-based protocols (HTTP/HTTPS in particular), SIP, XCAP, XMPP, ENUM, CORBA

    • Applications Support Team Responsibilities

    • Install and test application software in a Solaris environment
    • Pro-actively diagnose technical problems with application software and correct problems
    • Provide remote software support to customers and meet with them regularly regarding issues and performance
    • Troubleshooting, triage and analysis of customer problem reports
    • Communicate effectively between the customer care and development teams to relay problem analysis and solutions
    • Part of a 24x7 on-call rotation

    Language Skills

    Due to our requirement to support a wide geographic area, candidates are encouraged to highlight their linguistic ability and international experience on their resume. Preference will be given to candidates who can demonstrate (through formal testing) that they are proficient in one of the following languages:

    • Russian
    • Mandarin
    • Turkish
    • Italian
    • German
    • French

    If you feel you meet these requirements and are interested in this position, please send resume and cover letter outlining your preferred position, qualifications, salary expectations, and previous experience to jobs@newpace.ca, directed to the attention of Josh Branch-Warren.