Voicemail Development Project
A large US based ISP acquired a Voicemail product whose technology was based on Windows NT 4.0 servers, Voice XML IVR infrastructure, a dedicated Lucent Excel switch and SS7 and ISDN PRI Trunking. The produt allowed users to receive their voicemail as an e-mail and to retrieve the e-mail via an IVR. The deployment required 600 servers, and significant licensing of third party technology that was expensive to support. The system had a measured availability of 99% and required a team of 6 dedicated system administrators to operate.
During 2004, as employees of the ISP, members of NewPace’s team rewrote the application to work in a RedHat Linux environment, using C++, a SIP stack and Nuance speech recognition. The Excel switch, SS7 and ISDN PRI trunks were eliminated, a Class 5 Sonus SIP switch and entirely SIP based network was implemented. Direct inward dial access numbers were established through-out North America and Western Europe . A web based portal was added giving users the ability to review their calls and change account features on-line from anywhere.
During 2004, as employees of the ISP, members of NewPace’s team rewrote the application to work in a RedHat Linux environment, using C++, a SIP stack and Nuance speech recognition. The Excel switch, SS7 and ISDN PRI trunks were eliminated, a Class 5 Sonus SIP switch and entirely SIP based network was implemented. Direct inward dial access numbers were established through-out North America and Western Europe . A web based portal was added giving users the ability to review their calls and change account features on-line from anywhere.
