E911 Provisioning System
As part of the deployment of a large US based ISP’s primary line replacement VoIP Service the customer was required by the FCC to provide enhanced 911 services. The requirement was for the development of an automated e911 provisioning system for web-based sign-ups for a VoIP based primary line replacement product.
Members of NewPace worked with the customer’s product, regulatory and supplier teams to understand both product and technical requirements. They designed components of the web-based registration process to validate addresses to be compliant with e911 standards at data entry stage, followed by implementing the required infrastructure to store address information, and transmit this information through gateway applications to interface with the company’s e911 provider. The application was developed within the framework existing product source code.
The company was able to claim it was the first FCC compliant VoIP provider. The company’s technical design was referenced by the FCC to refute arguments by competitors that FCC requirements were not feasible, and resulted in the FCC mandate changes to the design of competitors solutions.
